Design that humanizes the experience.
Kriti Gohil - Senior Product Designer currently shaping the infrastructure of TechOps at American Airlines with a Master's in Interaction Design from California College of the Arts, San Francisco.
Interactive application that encourages "out of syllabus" learning through immersive visuals.
Reach out for detailed Case study
SaaS Enterprise applications such as Appraisal Portal, Salary Application, Search bar database research, Login page redesign along with training sessions.
Gaze: Immersive Learning Application
Interactive application that encourages "out of syllabus" learning through immersive visuals.
Tracker: Parts tracking and Receiving
Tracking and Receiving application for aircraft maintenance parts moving across warehouses.
Streamlining {Ultimatix} Applications
SaaS Enterprise applications such as Appraisal Portal, Salary Application, Search bar database research, Login page redesign along with training sessions.
KoolSkools E-Learning
Client: 3 Minds Digital
Encouraging online learning through intuitive features and peer collaboration
Ultimatix [Product]
Ultimatix is an internal hub for TCS employees in 149 locations across 46 countries. It hosts 200+ applications like Leave, Helpdesk, Tax Compensation, Timesheet, Appraisals, etc.
Ultimatix [Product]
Ultimatix is an internal hub for TCS employees in 149 locations across 46 countries. It hosts 200+ applications like Leave, Helpdesk, Tax Compensation, Timesheet, Appraisals, etc.
Ultimatix CoE User Experience [Responsibilities]
Ultimatix is an internal hub for TCS employees in 149 locations across 46 countries. It hosts 200+ applications like Leave, Helpdesk, Tax Compensation, Timesheet, Appraisals, etc.
End-to-end User Research and Visual designs for new or existing enterprise products as the user needs keep changing.
Provide final launch permissions to products by checking the heuristic principles followed and the maintenance of design system
Facilitate monthly trainings for cross functional teams to discuss design needs, do's and dont's and the best ways to collaborate
Key Projects [Timeline]
Over the span of 3 years, I worked on multi scale projects ranging from device to needs.
Research methods [User Waveline]
Journey maps to capture the current/old system flows and find the right intervention point.
Ultimatix Login Page Redesign [Project #1]
Redesign the current login page for our TCS internal portal that encourages employees to use the Authcode login method over Passwords
Old design
This login page for the internal portal is used by millions of TCS associates all across the globe and is the hub of all general administrations like timesheet, salary, HR management etc
Why the Authcode?
"Updating my password every 2 weeks is a complete hassle"
32 out of 40 users that we interviewed, agreed to this statement
As a part of the company's security policy, every employee receives a notification to update their password every two weeks. This adds mental load for the employees to think of a new password every week that has not been used before. Additionally, increasing load on the IT team as well to send constant reminders or receive constant requests of being locked out of their portal due to wrong entries.
Introducing authcode with our own Ultimatix Authenticator App
The best part? No more remembering 100 passwords
But what about challenges ? We asked our users again, this time introducing the authenticator app.
Instant reminders or receive constant requests of being locked out of their portal due to wrong entries.
Observational User Testing
Aim : To understand user's preference of the authenticator app over passwords every time they login
Task: Login to Ultimatix
Challenges introducing authcode
Install a new application on your personal device
Access your device and open the phone each time you login
Cannot copy paste the code from a mobile device to the web portal
Next step?
Due to the constraints of time and the urgency of replacing password logins to prevent the large number of calls our IT department received, we decided to progress with the Authcode development and merge it with our current system, further improving the visual language of our page.
Challenges with UI
Lacks energy and excitement for an employees for whom it's a portal to be accessed everyday
Doesn't align with the Company's main page visual layout
Poor use of the page's real estate
Need to introduce the authcode login method
After multiple iterations...
"Illustration looks great"
Customized vector illustrations, that match with the brand language and palette of the company's brand
"Authcode option looks more visible"
Using the power of color hierarchy to emphasize the authcode option over the password button eventually completely removing the password option once employees get a hang of authcode
What we Achieved [Performance Metrics]
"Illustration looks great"
Customized vector illustrations, that match with the brand language and palette of the company's brand
"Authcode option looks more visible"
Using the power of color hierarchy to emphasize the authcode option over the password button eventually completely removing the password option once employees get a hang of authcode
Increase in Authenticator app downloads within a month
80%
Reduction in the number of IT complains received by the team
6x
Appraisal Dashboard Redesign [Project #2]
Digitizing the appraisal system to enhance management efficiency
My Documents [Project #3]
Quick access to personal payslips and PF documents in one place
Survey Max [Project #4]
Designed an online TCS survey portal for all employees to access during the exit interview stage post resignation
Takeaway
Collaboration is always fun
A large scale collaboration with various teams involved in the product lifecycle, helps you learn so much in order to make it efficient as well as understanding different expertise and mindsets
Dashboards can look visually appealing too
Dashboards are one of the most challenging designs, to maintain clear layout with the large amount of data it provides. Thus, strategizing data visualization really helps in creating a easy accessible dashboard
Confidence is the key
Being a designer, you always have to convince and convey the needs of a design process and the reasoning behind it. And years of study and experience, helps you confidently justify the elements of design and the ability for it to create a good user experience,
About
Welcome to The Daily Pulse, your go-to source for the latest news and insightful analysis. Whether you're looking for breaking headlines, in-depth features, or thought-provoking opinions, we deliver the stories that matter most to you.